Drglen

Assess the guest service operations at DrGlen.com pommel service is the provision of service to nodes before, during and after a purchase. pommel service is a series of activities designed to enhance the depend of node satisfaction that is, the feeling that a product or service has met the customer expectation. Gener wholey speaking, the access to excellent customer service is to meet their desires and indispensablenesss with strong service leadership, trained circumspection and caring people on the front, it would be snap finish if mosttimes the service is exceed the customers expectations. Judging by this definition, DrGlen.com has non fulfilled its customer service perfectly, following are their defaults which need further improvements. 1. absence of database Mrs. Rezvani said in her complaint letter that So I went through the survey and filled bulge come out all the detailsit would have been nice if you had saved some of them from my previous survey. Th is is because DrGlen.com has not saved any information of its customers. Its not good business custom, because database not only throw out save time for its customers to agree them feel convenient, but withal can help the company to do further promotion, sometimes, site regards to its customers on their birthday may exceed their expectations and win over their loyalty. 2.

Bug in the body In the reply from the theater director of customer service to his boss, he said that Mrs.?Rezvani?did?not? winnow out?an? netmail?notifying?her?of?the?first refill order because that system was not just in place. It sound s like some kind of rationalize to get hims! elf out of this responsibility. The customer didnt find herself heterogeneous in this automatic refill program because of the ineffectiveness of the system, thats absolutely the mistake of the company. It didnt live up to the customers expectations, so they should make some compensation to make up for it and undertake the system would function well in the future. 3. No hour feedback Mrs. Reznavi...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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